Menu
Reply
  • 3
  • 0
  • 1
Poe74
Tuning in
183 Views
Message 1 of 4
Flag for a moderator

To top up from abroad

Hi, I'm in Spain at the moment, and just wanted to post this message about topping up.

Instead of ringing customer services, I text CR and then the amount to top up, followed by the last four digits of my card to 789000. For instance to top-up £10, it would be CR 10 1234 and send that to 789000. It took a while to go through, but if you have to top up in one month to get freebies the following month; it's worth it.
0 Kudos
Reply
  • 3.83K
  • 901
  • 1.7K
Superuser
Superuser
173 Views
Message 2 of 4
Flag for a moderator

Re: To top up from abroad

Hi Poe74,

 

thanks for this Smiley Happy

So it's just the last 4 digits?

Not the last 6 digits of your card and the last 3 digits of the security number to 789 222 as stated in the help guide: 

Taking your mobile abroad

 

I wonder if there has been a change or both methods work?

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

 

0 Kudos
Reply
  • 3
  • 0
  • 1
Poe74
Tuning in
148 Views
Message 3 of 4
Flag for a moderator

Re: To top up from abroad

In Reply:- If your card details are already registered with Virgin mobile, you only need the last four digits to top up.
You used to need the three security numbers on the back as well, but now they've simplified it to made it quicker.
This works both on the 789 number in the UK, and with the 789000 number in Spain.
  • 3.83K
  • 901
  • 1.7K
Superuser
Superuser
144 Views
Message 4 of 4
Flag for a moderator

Re: To top up from abroad

Hi Poe74,

 

thanks for your reply Smiley Happy

Perhaps Virgin Mobile need to update their "help" pages.

 

AlexKid :-)

0 Kudos
Reply