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geek68
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The Worst Customer Experiance i Have EVER Had

I have tried and tried since last year to get a refund on overpayments on mine / partners account that should have been closed . After several LONG phone calls and having had to send in bank statements to prove our case I have found out TODAY that the account has STILL not been closed .

To make matters WORSE  I have checked on line and it states that we actually OWE money on an account that MR DAVID WATERHOUSE, from the Email & Written Correspondence Team, has told me should have been closed ( I have this in a letter dated 30 October 2015 ).

We have been a broadband and tv customer for 20 year plus and have NEVER missed a payment . I am flabberghasted that LOYAL customers ( me and my partner ) are being treated like this.

What I want is the account closed and the monies owing to us returned asap . I am sick of speaking with foreigners and error after error being made .

Why should we be made to jump through hoops to get a correction made that YOU caused in the first place . I have also had to face the sheer embarrassment of the guy in the Virgin Mobile store telling me this info for the first time when I enquired about another mobile phone .

I  must be MAD to even think about using you as my new network provider for my mobile . I was going to leave Vodaphone and come to Virgin but this has put me off and I will not be considering the switch until I am CERTAIN that the issue is resolved and the account is closed with the outstanding monies paid back to me .

 

WHO IS GOING TO SORT THIS MESS OUT FOR ME PLEASE ? I want a swift resolution to this as I am contemplating going to the media . The longer this drags on the more inclined I will be to do so . If I was an elderly person or even a less educated person you may have gotten away with it . I AM NOT , so I fully expect this to be sorted out quickly .

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brad_29
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Re: The Worst Customer Experiance i Have EVER Had

hi
hope you get what owed to you two like i have said in a earlier post, virginmedia does not listen, only when you owe them money they get back to you, do not give up mate,

cheers and good luck
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Superuser
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Re: The Worst Customer Experiance i Have EVER Had

Well to be fair, I've lived here all my life so I'm not a foreigner, but even I can't be sure whether this problem is with your broadband account or your mobile. It looks like a cable problem from the text but you posted it on the mobile forum.

If you're unclear to someone who has a better-than-average command of the English language, it's going to be really difficult for someone for whom it's a second language.

And before you go on a rant about using offshore call centres, ask yourself how much extra you would pay monthly to have them hosted in the UK.
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geek68
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Re: The Worst Customer Experiance i Have EVER Had

First off ...I have posted in the mobile section of this form . So surprise , surprise , I have an issue with my mobile account .
It doesn't take a rocket scientist to work that out now does it ?
Secondly , how dare you troll me on here after I have posted a legitimate issue as a last resort as no one is calling me back on pre arranged calls and I am getting no where.
I am entitled to an opinion and if I don't feel satisfied or confident speaking to a Virgin employee in a foreign call centre then it is my prerogative to say so .
You , are nothing but an Internet troll and I am politely warning you that I will report you if you make any more such comments like the last one .
Please respect my post . Thank you .
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Forum Team (Retired) Mat_H
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Re: The Worst Customer Experiance i Have EVER Had

Hi Geek68,

 

Welcome to the forums Smiley Happy

 

I'm sorry to hear that you've been having so much trouble with looking into obtaining a refund. I want to look into this for you.

 

So I can do this I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.

 

Thanks,

 

Mat


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