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CarolP
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Texting

My son is not receiving my texts, but get everyone elses. Why?

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Forum Team (Retired) Mat_H
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Re: Texting

Hi carolP,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that your son is having issues receiving your texts. I want to get this all sorted for you.

 

The first thing to try here is for you to both remove each other as contacts and for you to send a test message. Can you do that for me?

 

Let me know how you get on.


Thanks,

Mat


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Superuser
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Re: Texting

Ask your son (in-person/phone call) to check the blocked contact list on his phone. If he doesn't know where that option is (if the phone even has it) tell him to refer to the phones user manual or Google how to find it. I mention this because some phones have a 'block contact' option placed conveniently near the reply option.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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CarolP
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Re: Texting

Hi Mat

Tried deleting each other as contacts but it didnt work.  Been sent a new sim card to put in but dont want to go down that route unless we have to. Any other ideas?

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CarolP
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Re: Texting

We looked at the blocking but that wasn't the problem.  Any other ideas?

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Forum Team (Retired) Mat_H
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Re: Texting

Thanks for coming back to me CarolP Smiley Happy

 

It's certainly a very odd one! Are you able to delete all messaging and call data as well as each other as contacts. Sometimes, we've seen this resolve the problem.

 

Give that a go for me Smiley Happy If this doesn't work, we may need to try the new sim.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: Texting

How are you getting on with this CarolP?

 

Let me know if you need anything at all Smiley Happy


Thanks,

Mat


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CarolP
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Re: Texting

Hi mat.
Sorry that didn't work either. If we go with the new sim will my son lose all his apps and games as he has a lot !
Carol
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Forum Team (Retired) Mat_H
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Message 9 of 9
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Re: Texting

Thanks for your reply Carol Smiley Happy

 

Changing the sim won't affect any games or apps in the phone. The only thing this may affect is contacts. Can you let me know which phone your son is using so I can show you how to save the contacts to the phone?

 

Thanks,

 

Mat


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