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nealey13
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Text

Hello all.

I've been on Virgin mobile for just about 2 weeks now. Since coming over to virgin i can't receive text messages from America. Can someone give a clue to why this is happened please ? It was fine on o2. 

Regards Pete.

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Forum Team (Retired) Mat_H
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Re: Text

Hi Pete,

 

Welcome to the forums Smiley Happy


Sorry to hear that you're having issues with receiving text messages from the US. Is this from one number or more than one?


Let me know as soon as you can?


Thanks,


Mat


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nealey13
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Re: Text

Hi

Thanks for reply. I only have 2 people i txt from US. I have sent the second person a message this morning, so i will see what happens. The one i was talking about was fine until I moved from 02. Any ideas ?

Regards Pete.

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Forum Team (Retired) Mat_H
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Re: Text

I'm not too sure exactly where this has gone wrong Pete but there may be some sending issues on the US side. Have you received a text back from the other number you sent to?

 

Let me know as soon as you can.


Thanks,


Mat


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nealey13
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Re: Text

No I haven't had a reply back yet. i don't think its anything to do with their side Mat, it was ok before when I was on 02. 

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Forum Team (Retired) Mat_H
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Re: Text

I'm afraid we have no control over this on our side Nealey13.

 

Our incoming message server is fully operational and has no ongoing issues. An alternative to this would be to Whatsapp your friends. Do you have the app? I would recommend this and any other 3rd party messaging apps for messaging to other countries.


Let me know if you have any other questions.

 

Thanks,

Mat


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