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Mamapim3
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Text problems - card error 38

Having difficulty sending text messages today - card error 38 keeps appearing. What does it mean? Is there a network problem or do I need a new SIM card?
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teabag
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Message 2 of 6
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Re: Text problems - card error 38

Also started getting random errors tonight when sending texts = "SIM error 38"
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Jacquiabell
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Re: Text problems - card error 38

I have also just started getting this error 38 message? What's it all about?
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Forum Team
Forum Team
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Re: Text problems - card error 38

Hi there.

Sorry to hear about the text issues you've experienced.

Is this all fixed now for you?

Many thanks

Mark Y
Forum Team

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pandruszko
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Message 5 of 6
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Re: Text problems - card error 38

I've just moved to Virgin mobile from my previous provieder. Today it is first day as Virgin mobile works on my number. From morning time I couldn't send any sms message because or 38 error code. And from 2 hrs I can't even make any calls. What's going on with your network?

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Forum Team
Forum Team
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Re: Text problems - card error 38

Hi pandruszko,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your new Virgin Mobile service.

Did you port your number over from your previous mobile provider? Sometimes this can take up to 48 hours to process, sometimes longer if there's an issue with the number port. Has this been sorted out for you since your post?

If you are still having an issue with this, please send a private message to me so that I can look into this further for you.

Please provide the following details:

  • Full name
  • Mobile number

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

 

Kind Regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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