Does anyone else have a problem texts not getting to their destination if they are long (more than a few words)? I have an Apple iphone 5s and have only had this problem since being with Virgin...never with 02
Thanks for getting back to me. I'm sorry that this issue is still ongoing. Did the shop check your messaging settings on the handset? Can you let me know if iMessage is activated or not (Settings > Messages) and if you can send longer texts if you change this setting.
Also let me know if you are able to try your SIM card in a different handset or try a different SIM card in your handset and send longer text messages.
If you are still having a problem with this, please send a private message to me with your name and mobile number, so I can look into this for you.
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Virgin Media Forum Team
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