Menu
Reply
Joining in
  • 2
  • 0
  • 0
Registered: ‎12-03-2017
Message 1 of 4 (59 Views)

Text messages

Does anyone else have a problem texts not getting to their destination if they are long (more than a few words)? I have an Apple iphone 5s and have only had this problem since being with Virgin...never with 02

Reply
0 Kudos
Forum Team
  • 5.24K
  • 163
  • 394
Registered: ‎07-04-2015
Message 2 of 4 (27 Views)

Re: Text messages

Hi margaret7,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with sending text messages. Has this issue been resolved for you now?

If you are still having a problem with this, please let me know and I'll look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


Reply
0 Kudos
Joining in
  • 2
  • 0
  • 0
Registered: ‎12-03-2017
Message 3 of 4 (23 Views)

Re: Text messages

Thanks for reply...No this is still an ongoing problem...did try asking in Virgin shop but they didn't seem to have a clue..

Reply
0 Kudos
Forum Team
  • 5.24K
  • 163
  • 394
Registered: ‎07-04-2015
Message 4 of 4 (18 Views)

Re: Text messages

Hi margaret7,

Thanks for getting back to me. I'm sorry that this issue is still ongoing. Did the shop check your messaging settings on the handset? Can you let me know if iMessage is activated or not (Settings > Messages) and if you can send longer texts if you change this setting.

Also let me know if you are able to try your SIM card in a different handset or try a different SIM card in your handset and send longer text messages.

If you are still having a problem with this, please send a private message to me with your name and mobile number, so I can look into this for you.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


Reply
0 Kudos