Hi, I am having the same problems, I contacted Virgin 2 weeks ago and they said it might be a problem with my sim, so they sent me another.
This didn't sort the problem out, I have just been into my local store where I bought the phone from and they told me that EE were upgrading the network and it is the problem, and to call 789 to see if my number is being upgraded.
I have just rang 789 and they hadn't a clue what I was talking about.
I'm guessing this is a known problem that virgin have no solution for? Otherwise why would they be ignoring me?
They aren't ignoring you, they just take ages to respond to any thread. In addition, other responses from the community push the thread down the "to do" list, so your reply posts (and this one of mine) aren't helping.
Having said all that, you've already said you've jumped ship for a competitor. If I were a VM employee, I'd be avoiding the thread too, because it would just be bumping the fact that you've gone to a competitor. If you've already gone, why would you want a response?
I'm sorry to hear about the issues you've experienced with your text messages.
This is primarily a community based forum where customers help each other out.
We don't recommend you use the forums if you require immediate assistance from us as we tend to only help out on threads that don't receive a community response or where the issue needs further support from us.
For help with any issues you're having, we'd always recommend giving the team on 789 / 0345 600 0789 a call first of all for immediate assistance, but you can find more information about all our contact options on our 'Contact Us' page here.
Is this something we can still help out with? I'm really sorry to hear it if you've already left us.
Mark Y Forum Team
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