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Pinkperil
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Text alerts

Does anyone know how I can get text alerts to stop from Virgin.  I know it's no big issue, but getting slightly annoying for the past week I get daily text alerts about using my mobile abroad.  I had phoned Virgin yesterday to get these stopped, and was told this had been done, then low and behold late last night get another!

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sun01
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Re: Text alerts

just to say - am experiencing the same thing!

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Forum Team (Retired) Mat_H
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Message 3 of 9
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Re: Text alerts

Hi both,

 

Sorry to hear you've had issues with the texts. Our team are aware of the problem and we're hard at work to get it fixed.

 

Let me know if you have any other queries.


Thanks,

Mat


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Pinkperil
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Message 4 of 9
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Re: Text alerts

This is getting beyond a joke now. Two weeks and still not sorted. It's borderline harrasment and this coupled with their recent **bleep** up with data allowance and 3-4 days of being unable to use my phone properly, I am seriously thinking of going elsewhere!

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Pinkperil
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Message 5 of 9
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Re: Text alerts

Just how long is it taking to get this sorted. Beyond a joke now!  Harrassment!!

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Forum Team (Retired) Mat_H
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Message 6 of 9
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Re: Text alerts

Hi PinkPeril,


I'm really sorry that you've had so much trouble with the text alerts. This should now be fixed for you. Can you let me know if you're still getting them?

 

I'm here if you have any other queries.

 

Thanks,


Mat
 


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Message 7 of 9
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Re: Text alerts

Hi PinkPeril,

 

Just a quick checkup to make sure that everything is fine? Smiley Happy

 

I'm here if you need anything at all.


Thanks,


Mat


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Pinkperil
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Message 8 of 9
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Re: Text alerts

Hi, yes can confirm that the text alerts have finally stopped!! Thank you

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Forum Team (Retired) Mat_H
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Message 9 of 9
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Re: Text alerts

Glad to hear this was stopped PinkPeril!


Please let me know if there's anything that you need from me Smiley Happy

 

Thanks,

Mat


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