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matg
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Terrible Signal, not even GPRS

I've been a VM customer for a while and all of the time the mobile signal has been dreadful at home has been dreadful. 

At first I thought give it time and it would improve but nothing has changed, lucky to get a signal, data is non-existent.

Is there a way I can make a complaint to get engineers to look at the area I'm in, call CS is a non-starter. I need someone here on the ground.

 Image below shows EE site saying: "This area has coverage for internet and calls and texts for phones" and my phone service.

2G - Good outdoor coverage, variable indoor coverage - Nope, try no signal
3G - Weak outdoor coverage, no indoor coverage - Neve seen a 3G signal while outdoors

All I get is No Service. Can't even send or receive a text.

Not sure why I'm paying my monthly fee for this.

IMG_0006.jpg 

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japitts
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Message 2 of 11
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Re: Terrible Signal, not even GPRS

There's a few of things you can try, just to "eliminate the obvious" - you might have already done these in which case, apologies!

1: Do you know anyone who uses Orange/T-Mobile/EE? As opposed to people on a virtual network that uses them for coverage? Just to prove it's not an MVNO "thing".. highly unlikely but it helps eliminate things...

2: if you do a manual network search, does EE/Orange/T-Mobile appear in the list of networks?

There aren't any network faults listed on the EE Status Checker (http://ee.co.uk/ee-and-me/network/4gee/network-status-checker?) so you might need to wait for a forum team-member to pop along and see if they have any other routes into EE...

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matg
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Message 3 of 11
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Re: Terrible Signal, not even GPRS

1. I also have a Vodafone phone for work, signal is variable on that as well.

2. No, as  I don't get a signal

There won't be any faults, its always like this.

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Forum Team (Retired) Mat_H
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Message 4 of 11
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Re: Terrible Signal, not even GPRS

Hi Matg,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you're having trouble with the signal in your home. Can you let me know if you have the bad signal outside?

 

Let me know as soon as you can.


Thanks,

Mat


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matg
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Message 5 of 11
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Re: Terrible Signal, not even GPRS

The outdoor signal is terrible, sometimes I get a signal sometimes not. There is no consistency at all, the signal maps on EE are not telling the truth.

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matg
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Message 6 of 11
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Re: Terrible Signal, not even GPRS

Any news on this, I've managed to scrape 1 bar today.

Scrap that its no signal again.

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Forum Team (Retired) Mat_H
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Message 7 of 11
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Re: Terrible Signal, not even GPRS

I'm afraid I have no reason why this is so poor compared to our side matg.

 

Do you have anyone else on EE near you that has similar issues?

 

Let me know as soon as you can.


Thanks,

Mat


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matg
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Message 8 of 11
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Re: Terrible Signal, not even GPRS

Yes.

The question is when will this area even get 3G or 4G, never possibly.

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matg
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Message 9 of 11
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Re: Terrible Signal, not even GPRS

Any chance of a reply?

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Forum Team (Retired) Mat_H
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Message 10 of 11
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Re: Terrible Signal, not even GPRS

I'm afraid I don't have a date on 4G availability matg. Has the signal been the same since we last spoke?

We would need EE to investigate this. You can call us on 789 or 0345 6000 789 and our team will be able to raise this with them. They may require specific examples before investigating.

Let me know how you get on.
Mat


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