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bensewell
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Terrible Customer Service & Can't Access my Voicemails... GRRRR

Just moved over from three to virgin. Everything went OK apart from my voicemails do not work.

I rang up twice yesterday, then twice today. On the phone for 12 minutes per call and still no joy. When I ring it used to say sorry we can't connect you. Now saying theres a problem please try again later.

Cannot speak to anyone in this country and less than useful staff.

All in all a terrible experience so far.

Sort yourself out Virgin I have a less than ideal working mobile phone.

If its not fixed soon I'll be cancelling my contract and moving elsewhere under the cooling off period.

Anyone else had this utter rubbish before?


Thanks, Ben

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bensewell
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Re: Terrible Customer Service & Can't Access my Voicemails... GRRRR

I've fixed it myself...

Well done virgin!
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Forum Team
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Re: Terrible Customer Service & Can't Access my Voicemails... GRRRR

Hi bensewell,

 

I've responded to your separate thread regarding this.

 

Really sorry for any inconvenience.

 

Please try and refrain from making duplicate posts as this could potentially delay the time that it takes for us to get back to you.

 

Feel free to let me know if I can assist with anything more,

 

Nat_J

 

 


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