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Tenerife cannot call

IN Tenerife roaming enabled. Cannot make calls. Get recorded message from orange information "we regret to say that calls to this telephone number are restricted". This for all calls. Switched on off. Hard battery remove reboot. Searched networks automatically and manually. Always get Orange message regardless of network choice. Can receive and send texts! Default network showing as "France Telecom Espana SA"


Appreciate ANY help ty


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Re: Tenerife cannot call

Hey johnmcguire


Welcome to the community, I'm sorry to learn about the problems you're experiencing in making and receiving calls at the moment.


As we'd need to clear security to check the account has been correctly set up, we'd need to recommend you give our team a call. You can reach them on 789 from any Virgin mobile or 0345 6000 789 from any other.


Take care


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