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Shellybooloki
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Technical glitch unable to process application

Hello I need help.
I applied for a mobile contract and received an automated reply via email.
But it said due to a technical glitch it was unable to proceed with my application and someone will call me within 24 hours.
Then I received two other emails after saying welcome to virgin and welcome to the team. and told me to create an online account with my email. What does this mean? Have I passed the credit checks or what?

Once I logged into my virgin account it says its unavailable and try again In a few minutes?.
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Superuser
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Re: Technical glitch unable to process application

Hi Shellybooloki,

sorry but you're just another unfortunate person facing this v e r y  l o n g "technical glitch"

(glitch is hardly an appropriate word).

http://community.virginmedia.com/t5/forums/searchpage/tab/message?filter=labels&q=technical+glitch

I can only suggest that you give Virgin mobile customer services a call on 789 from a Virgin mobile if you already have one

Or 0345 6000 789 from any other phone and see if they can advise you.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.


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Superuser
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Message 2 of 9
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Re: Technical glitch unable to process application

Hi Shellybooloki,

sorry but you're just another unfortunate person facing this v e r y  l o n g "technical glitch"

(glitch is hardly an appropriate word).

http://community.virginmedia.com/t5/forums/searchpage/tab/message?filter=labels&q=technical+glitch

I can only suggest that you give Virgin mobile customer services a call on 789 from a Virgin mobile if you already have one

Or 0345 6000 789 from any other phone and see if they can advise you.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Shellybooloki
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Message 3 of 9
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Re: Technical glitch unable to process application

Does that mean they probably didn't even get my application? And I will give them a call first thing in the morning. Just confused me lol

Thanks for your reply
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Forum Team (Retired) Mat_H
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Re: Technical glitch unable to process application

Hi ShelleyBolooki,

 

Did you receive an order number before the glitch occurred?

 

If you didn't, it's likely that your order wasn't completed. How did your call go?


Let me know if you need anything at all.


Thanks,

Mat


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Joeba82
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Re: Technical glitch unable to process application

The same thing has happened to me on Saturday received an email with my order number but at the bottom of the page it said there was a technical at their end and i haven't heard anything since.
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Superuser
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Message 6 of 9
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Re: Technical glitch unable to process application

Hi Joeba82,

since you haven't heard anything, you should probably give Virgin mobile customer services a call on 789 from a Virgin mobile if you already have one.

Or 0345 6000 789 from any other phone and see if they can advise you on the status of your order.

AlexKid :-)

If you want to say thanks > click 'Kudos'.

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Joeba82
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Re: Technical glitch unable to process application

Well i actually have no way of contacting as i ended my ee contract and im currently waiting on virgin to be installed in my home so im currently phoneless
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Forum Team (Retired) Mat_H
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Re: Technical glitch unable to process application

Hi Joeba82,

 

Welcome to the forums Smiley Happy

 

Thanks for bringing this to my attention. I'm really sorry that you've had this issue. So I can look into this for you, are you able to PM me your mobile number, full address and the order number.

 

You can do this by clicking on my face and selecting the send me a message option.

 

Thanks,


Mar


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Phillipdavid30
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Re: Technical glitch unable to process application

I've had the same problem and waiting from someone to call back
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