I suspect it means they cannot fulfil your order as yet.
You can call on 789 from a Virgin Phone or 0345 6000 789 from any other phone to see what is going on.
Welcome to the forums Sweetie19
I can look into this for you! I've sent you a PM asking for some info. You can view this by clicking the purple evelope in the top right.
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Hi mate sent you a message on wednesday regarding this