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MattBike
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Tech glitch, no answer from Virgin after order

Hi,

I have ordered new mobile phone with pay monthly. Have mail with summary and notice there is some glitch on Virgin side. They should contact in next 24 hours but now it's 3 days since then. Any help from support?

I will wait for answer in here.

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enlli
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Re: Tech glitch, no answer from Virgin after order

This is a long term ongoing problem.

Best answer is to ring 789 from a Virgin phone, 0345 6000 789 from any other phone or 150 and select mobile option from Virgin landline.

You can wait for a member of the team to pick this up but it may be slow.

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Forum Team
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Re: Tech glitch, no answer from Virgin after order

Hi MattBike,

 

Welcome to the Community and thanks for posting on the Forum. I'm sorry that you haven't received confirmation of your order. Did you take enlli's advice and give us call?

In order for me to look into this for you, I'll send you a private message requesting further details. Just check the purple envelope at the top right of this page. 

 

Kind regards,


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