Menu
Reply
  • 2
  • 0
  • 0
Friend123
Joining in
98 Views
Message 1 of 5
Flag for a moderator

Tariff

Why I can't change tariff online? Remaining balance is 10£, but when I try to change tariff, the message appearsSmiley Frustratedorry - you'll need to top up your airtime balance before you can change your tariff.

0 Kudos
Reply
  • 3.81K
  • 893
  • 1.7K
Superuser
Superuser
93 Views
Message 2 of 5
Flag for a moderator

Re: Tariff

Hi Friend123,

 

you could give Virgin Mobile customer services a call (free) on 789 from your mobile and ask them about changing your tariff.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 2.86K
  • 81
  • 125
Forum Team
Forum Team
52 Views
Message 3 of 5
Flag for a moderator

Re: Tariff

Hi Friend123

Welcome to the community Smiley Happy

I just wanted to check if you've been able to speak with the team now to get some help with this?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 2
  • 0
  • 0
Friend123
Joining in
43 Views
Message 4 of 5
Flag for a moderator

Re: Tariff

Yes, I'v talked to the team. 

0 Kudos
Reply
  • 2.86K
  • 81
  • 125
Forum Team
Forum Team
42 Views
Message 5 of 5
Flag for a moderator

Re: Tariff

Hi Friend123

Thanks for your new post.

I'm confident this means you've got this sorted out now?

Please give us a shout if we can offer any more assistance though.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply