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Deirds
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Switching back to PAYG contract

Hi, it's a bit of a long story.  We bought my mother-in-law a mobile phone some years ago.  She hardly ever uses it.  About 18 months ago she was in hospital for a long time so I signed her phone up to a monthly SIM only contract. She is out of hospital a nod never uses the phone now so it makes more sense for me to go back to topping up her phone.  I pay the bill but as she lives a couple of hundred miles away I can't just dial 789.  How can I revert back?  When I tried several months ago customer services more or less told me I had to have the phone in my hands to do this.  Funnily enough it's never a problem when I sign up to a new contract.

 

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Superuser
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Re: Switching back to PAYG contract

Hi Deirds,

provided that you know all the account details and password there shouldn't be a problem.

You have to give 30 days notice. You can call Virgin customer services on 0345 6000 789 from any other phone.

AlexKid :-)

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Deirds
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Re: Switching back to PAYG contract

Thanks for the prompt reply.  Do you by any chance know what happens to unused Pay as you go credit when switching to pay monthly?

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Superuser
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Re: Switching back to PAYG contract

Hi,

my understanding was that any credit stayed on the number and would be used against your bill.

AlexKid :-)

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