For the sixth time in five weeks, my account has been suspended despite the outstanding balance being zero and a direct debit being set up. I am 38 weeks pregnant and seriously need my mobile in case I go into labour. Every time I ring to rectify this, I am given an apology and told it won't be happening again. I want to submit a formal complaint but cannot even ring 789 to speak to anybody because I get the message "sorry, your services have been suspended, please call 789!!!"
Thanks for the reply, I have no access to another phone at the moment though. I know it will be a case of somebody pressing a button to reactivate my services with an apology but I am unable to do this as I cannot ring.
I will do, thanks. I've tried this when it's happened in the past and been told that they cannot help with this particular matter and that I need to ring up. Ill try again now though as it's a last resort. Thanks again.
Jobomaphoy wrote: I will do, thanks. I've tried this when it's happened in the past and been told that they cannot help with this particular matter and that I need to ring up. Ill try again now though as it's a last resort. Thanks again.
that might be so
In which case if you do get through and get that response, ask if they can arrange for a "call back" from an appropriate member of the Team.
Your phone does still accept incoming calls?
If you want to say thanks > click 'Kudos'. Answered your question? > click 'Mark as Helpful Answer' also.
My partner rang Virgin yesterday on my behalf and they called me back (thanks to advice of previous poster). They had no idea what the issue was and why it keeps happening and have added a note to the account to look into it should the problem happen again. Within the last couple of hours, I've received a text message saying there is a problem with the account which is how all of the previous instances began