Menu
Reply
  • 3
  • 0
  • 0
Gemmadh
Joining in
155 Views
Message 1 of 3
Flag for a moderator

Suspended account, bill paid

Hi, I've paid my bill and it's still saying my account is suspended and I can't access web chat from my mobile. I paid it yesterday lunchtime and there's no option to go to desktop.
0 Kudos
Reply

Helpful Answers
  • 4.8K
  • 213
  • 439
Forum Team
Forum Team
230 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Suspended account, bill paid

Hi Gemmadh,

 

Welcome to the community and thanks for posting. I'm so sorry your mobile account was still suspended following a payment.

 

I can see you've spoken to the web chat team since posting and they've managed to get this resolved for you. Hopefully everything is okay now.

 

If you have any further issues then please let me know.

 

Thanks


Rich
Forum Team
0 Kudos
Reply

All Replies
  • 4.8K
  • 213
  • 439
Forum Team
Forum Team
231 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Suspended account, bill paid

Hi Gemmadh,

 

Welcome to the community and thanks for posting. I'm so sorry your mobile account was still suspended following a payment.

 

I can see you've spoken to the web chat team since posting and they've managed to get this resolved for you. Hopefully everything is okay now.

 

If you have any further issues then please let me know.

 

Thanks


Rich
Forum Team
0 Kudos
Reply
  • 3
  • 0
  • 0
Gemmadh
Joining in
106 Views
Message 3 of 3
Flag for a moderator

Re: Suspended account, bill paid

Hi, yes they were very helpful and got it sorted out straightaway, thank you
0 Kudos
Reply