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Kfcfillet1
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Strange payment

Hi i have just noticed a direct debit of. £27 has just started being taken from my account from virgin media. My phone ones say virgin mobile and are all correct and i have not started any new contracts has anyone else had this.
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Enceladus1
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Re: Strange payment

My two Virgin Mobile accounts say "VIRGIN MOBILE" on the bank statements. Are you saying £27 has been debited apparently by Virgin Media which would presumably mean TV, broadband or phone, however you have no such Virgin Media account. If so, that will be fun to sort out.

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Kfcfillet1
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Message 3 of 4
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Re: Strange payment

Yes my mobile direct debits say v mobile and always have done and this new one says v media i have no idea what its for so who knows just waiting to sort it now
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Forum Team
Forum Team
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Message 4 of 4
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Re: Strange payment

Hi Kfcfillet1

Welcome to the community.

I'm sorry to hear there's an unexplained Direct Debit payment on your statement.

Does the £27 payment reflect the amount on your most recent Virgin Mobile bill?

You can view this via your online account.

Please get back in touch if we can still help out with this.

Many thanks

Mark Y
Forum Team

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