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Scarran
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Stop marketing/tip sms messages from Virginmedia

Hi,

I just joined Virgin mobile about 5 days ago and every single day since joining I have received an sms message from Virgin with some tip or marketing message.

Is there any way to stop these from happening? It's getting crazy that I cannot go a day without Virgin sending me some marketing/tips sms that I do not want. I tried replying with STOP like my previous provider allowed but that doesn't work.

Thanks

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Superuser
Superuser
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Re: Stop marketing/tip sms messages from Virginmedia

Hi Scarran,

 

you need to give Virgin Mobile customer services a call (free) on 789 from your mobile and ask to "opt out" of marketing.

You can also try this link here: https://keepup.virginmedia.com/optout#
(It's aimed at addressed marketing but may well help).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


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  • 3.82K
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Superuser
Superuser
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Message 2 of 2
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Helpful Answer

Re: Stop marketing/tip sms messages from Virginmedia

Hi Scarran,

 

you need to give Virgin Mobile customer services a call (free) on 789 from your mobile and ask to "opt out" of marketing.

You can also try this link here: https://keepup.virginmedia.com/optout#
(It's aimed at addressed marketing but may well help).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.