Hi I am a virgin broadband and tv customer I recently decided to apply for an iPhone 7 with yourselves got through application and given delivery date to then be told I didn't quite qualify to order this item after date of delivery. This was rubbish service already but the lady on the phone offered me a sim only deal which interested me so I applied she said would be with me in 5 days that was last Tuesday it's now Monday and nothing and the tracking number in email takes me to FedEx page but nothing can be found. I also have email telling me billing day which I am also very unhappy about that I am going to be billed for somthing I still don't even have? What is going on here? Some help would be hugely appreciated.
I would advise contacting support. My sim that was 'supposedly' sent out on the 3rd of January still hasn't arrived. Called support, and after being sent round multiple departments, they finally agreed to send me a replacement sim with Yodel. The sim arrived the next day. (Have to add, was very impressed with the porting).