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MelGee31
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Still can't get any international data in Austria :-(

Hi

 

So we've read all the troubleshooting info and still can't get any international data in Austria ...help?

 

 

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J0hn
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Message 2 of 7
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Re: Still can't get any international data in Austria :-(

I expect you have, checked roaming is active on both the phone and your account, if it's a contract it needs this done. Switched on and off the phone, still not working, do a manual network selection, try more than one of the first fails

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MelGee31
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Re: Still can't get any international data in Austria :-(

Hi thanks - yes I've tried all that and it's still not working

Mel
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J0hn
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Message 4 of 7
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Re: Still can't get any international data in Austria :-(

Ok so the network issue was resolved last week, you say all the settings are good then apart from choosing a different network when doing a manual network selection, I can't help.

What phone and what did you do to check?

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Forum Team (Retired) BenD_H
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Re: Still can't get any international data in Austria :-(

Hi MelGee31,

 

Thank you for coming in and posting your message, welcome into the Community.

 

I am sorry to read about the roaming issue and would like to ask if you can reboot your handset and check to see if you're online?

 

Please stay in touch.

Ben


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MelGee31
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Re: Still can't get any international data in Austria :-(

Thanks we need everything we were asked and still nothing - back in the UK now :-( - hopefully we can sort before Spain next week

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Forum Team (Retired) BenD_H
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Re: Still can't get any international data in Austria :-(

Hi MelGee31,

 

Thank you for coming back to me so soon, this shouldn't be a problem sorting from my end here.

 

I will need some additional information for security, If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy

 

All the best.

Ben

 


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