Hi, I upgraded my mobile contract and handset to a xperia M3. Since then I have been charged my bill amount (£8 plus any extra usage), which is texted to me every month as it was on my previous Virgin contract. Now on the same day there is a separate £8 charge taken out by Virgin Media.
I spoke to a lady on the helpline who said this was one charge for the tariff and one for the handset loan. Could anyone please let me know how/if I can view this on my account as I can only view my bill for my VM broadband/TV etc and the bill in my mobile account for the tariff charges.
Sorry if I'm being daft but I can't see it anywhere. Any help would be appreciated. Also, am I the only one who has gone from one mobile charge combined to two charges. It is a bit confusing.
Welcome to the community and thanks for posting. Sorry about the confusion surrounding the freestyle contract.
The handset part is a 24 month loan agreement which means the monthly amount (for £8 in your case) stays the same throughout. I imagine it would be pointless to include this via the online account for that reason. It may not even be possible to put it on there but I'm not 100% certain on that.
You may have received an email at the time of taking the contract out which may have included a breakdown of all the loan payments. This can be resent for you though if need be.
Hope this information helps. Let me know if you need anything else.
Hi, I really don't understand why Virgin have changed this. I claim back my handset and calls, and this means I now have no way of claiming back the handset cost as I don't get a bill for it. If there is some way I can get a bill for that element, could you help point me in the right direction ?
Thanks for your post on the Community Forum. We can arrange to get you a statement of account along with your handset loan agreement showing your payments. If you would like for me to do this, I'll need to verify your details. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.