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Angela39
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Sony aqua m4

I have a Sony aqua m4 and from new it switches itself off up to twenty times a day, I've returned it twice to be told there is no problem with it and it must be an app I've removed all apps and problem still there! Anyone else had this problem?
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Forum Team (Retired) Mat_H
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Re: Sony aqua m4

Hi Angela39,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having continuous issues with the phone. I want to get this sorted for you as soon as possible.

 

Is there anything that you would like to keep on the phone? I want to factory reset the device but just want to make sure before we do this.


If you need to back up anything, I'd advise downloading the Sony PC companion here.

 

You can perform the factory reset by going to Settings > Backup and Reset > Factory data reset.


Give this a go and let me know how you get on.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: Sony aqua m4

How are you getting on with this Angela39?


Please let me know if you need anything at all?


Thanks,

Mat


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Angela39
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Re: Sony aqua m4

Thank you for your reply I've tried factory resetting it 3 times as it had to be done before returning it to virgin it makes no difference it still switches itself off and says android upgrading when it comes back on, it has all up to date software there's clearly a fault with the phone but virgin said they can't find anything wrong with it!
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Forum Team (Retired) Mat_H
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Re: Sony aqua m4

Thanks for your reply Angela39 Smiley Happy

 

Has the phone been sent off for repair with us previously? I believe this would need to come in. Let me know when you can.

 

 

Thanks,

Mat


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Angela39
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Re: Sony aqua m4

Yes it's been returned twice! First time it was returned saying it had been checked over and any problems rectified but it still kept switching off so we returned it again to be sent back saying they couldn't find any problems with it and that it could be an app, I kept all apps off the phone but its still happening
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enlli
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Re: Sony aqua m4

Try one of the Sony repair centres if it is under guarantee http://mysupport.sonymobile.com/gb/repair.htm#/

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Angela39
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Re: Sony aqua m4

It's on contract does a guarantee stand? I will try thanks for you help
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