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parkbench
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Sony Xperia M4 Meltdown

Has anyone experienced problems with the Sony Xperia M4 getting too hot? Took my phone from my pocket yesterday and found a burn mark on the rear cover, about an inch below and to the right of the camera. It resembles a small cigarette burn. I'll be calling Virgin tonight about it, after work. Meanwhile, I'm keeping the phone turned off.

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Forum Team (Retired) Mat_H
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Re: Sony Xperia M4 Meltdown

Hi Parkbench,

 

Welcome to the forums Smiley Happy

 

I'm really sorry to hear about the damage to your phone. This is definitely something that we want to look into. Did you give our team a call regarding this?


Let me know if you need anything at all.


Thanks,

Mat


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Re: Sony Xperia M4 Meltdown

How are you getting on with this ParkBench?

 

Let me know if you need anything at all.


Thanks,

Mat


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parkbench
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Re: Sony Xperia M4 Meltdown

Hi,

     Apologies for my late reply. As I cannot catergorically say the issue was 100% with the phone, I was waiting to see if it occurred again. So far it hasn't and I didn't want to waste anyone's time. I'll attach a photo of the rear of my phone, later today.

Regards,

                 John

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parkbench
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Re: Sony Xperia M4 Meltdown

P_20160524_202314.jpg

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parkbench
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Re: Sony Xperia M4 Meltdown

As you can see, the burn is between the flash and the logo. It's approximately 5mm in diameter.

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Re: Sony Xperia M4 Meltdown

Hi Parkbench,

 

Thanks for sending that over Smiley Happy

 

We want to look into this as soon as possible. I would suggest booking the phone in for repair. Before we go any further, is this something that you would like to do?

 

Thanks,

Mat

 

 


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Re: Sony Xperia M4 Meltdown

How are you getting on with this Parkbench?


Let me know if you need anything at all.


Thanks,

Mat


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