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MartJ
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Sony XPeria XZ - xPeria System Update Could not install

I have had my new phone about a month or so now and generally I am quite happy with it, however it recommends a system update, which downloads OK, but fails to install every time, leaves a message behind which cannot be deleted. From what I understand this is the Nougat upgrade.



Any idea why this install fails? Is it VM suppressing the update or is a known issue with the phone?

 

 

Martin
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Re: Sony XPeria XZ - xPeria System Update Could not install

Hey MartJ

 

Apologies for your difficulties with the software update. What message are you getting after the installation attempt?

 

Regards.

Dave


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MartJ
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Re: Sony XPeria XZ - xPeria System Update Could not install

Hi Dave,

Message wording is in subject line

 

 

Martin
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Re: Sony XPeria XZ - xPeria System Update Could not install

Hey MartJ,

 

This could be happening for a number of reasons, most likely it’s a glitch with the software, in any case, the best advice would be to do a full factory reset, and then update the software. 

 

Please remember to back up your device as a full reset will wipe your phone. 

 

Take care, 

 

Kelly 

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