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Seannyh
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Someone else's Bill ?!?!?

I have been trying to contact Virgin Mobile to inform them of a concerning issue that I encountered this morning, but I don't have the capacity to hang on the telephone for ages for someone to answer.

I logged into my account this morning and downloaded my latest mobile bill. You can imagine my astonishment when I opened the PDF file only to find that it related to someone else's mobile account entirely.

So I now have ALL of the details of calls, Texts and Internet useage of another person.  My worry is that if I have managed to download someone else's bill, how many other people have been given access to MY mobile account?! 

This is a serious breach of Data Protection and I would like to know how this has happened and if anyone else has experienced anything similar.

I would also like assurance that my data is being kept secure by Virgin (Which seems highly unlikely  given what I now have)

 

 

 

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enlli
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Re: Someone else's Bill ?!?!?

I would ring up data protection and ask for advice. Looks like their website is screwed again bringing up the wrong PDF

https://ico.org.uk/for-organisations/report-a-breach/

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enlli
Knows their stuff
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Message 2 of 2
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Helpful Answer

Re: Someone else's Bill ?!?!?

I would ring up data protection and ask for advice. Looks like their website is screwed again bringing up the wrong PDF

https://ico.org.uk/for-organisations/report-a-breach/

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