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diabel304
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Slowly Mobile Network

Hi,

I have got a problem with the mobile network from few days i have got a very bery slow network the pages loading 1-2mins and also sometimes i dont have network.

Regards

Damian
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Superuser
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Re: Slowly Mobile Network

Hi Damian,

 

could you have used over 3.5GB and thereby your data service is being "throttled" by Virgin:
http://store.virginmedia.com/the-legal-stuff/our-service.html#12

 

Or it might be an issue with the service in your area.

Try entering your postcode into the EE service checker

 

AlexKid :-)

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Superuser
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Re: Slowly Mobile Network

Hi Damian,

 

could you have used over 3.5GB and thereby your data service is being "throttled" by Virgin:
http://store.virginmedia.com/the-legal-stuff/our-service.html#12

 

Or it might be an issue with the service in your area.

Try entering your postcode into the EE service checker

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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diabel304
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Re: Slowly Mobile Network

I had a look but if i have a unlimited network they should be work normal, i have got a good strengh of the signal.
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enlli
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Re: Slowly Mobile Network

Unlimited yes, but after 3.5gig they slow you down. They call it fair usage

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Superuser
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Re: Slowly Mobile Network

Hi Damian,

 

even though you may have "unlimited" data. Customers who joined before 25 June 2012 and use over 2GB of data per calendar month.

Or who joined Virgin Media after 25 June 2012 and use over 3.5GB of data per calendar month will have their mobile data speed restricted.

Could you have used over this amount? Could this be what is happening to you?

 

AlexKid :-)

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