I'm more than disappointed I'm damn right **bleep** off with it when I pay to get 3g and for first 12 days now gsm is twice as fast. If your renting carrier space from EE and your customers report to you there are problems then can't you force them to give you a good service because that's how a business normally runs if someone can't provide you with what you need and not prepared to do so then you go else where and get it from someone who can. To be told by tech on the phone there is nothing they can do because it's all ready flagged up is ridicules for a world wide company your size!
I've had a check on the area for you and it looks as though there is currently a fault with one of the masts. This has been identified and is being worked on. The rest of the masts near you seem healthy although they will experience more load as a result of the other mast being down.
Best advice at this point would be for us to monitor it over the weekend and if this issue continues just let me know.
Thanks for getting back to me and posting some speed tests. Really appreciate it.
I've had a check back on the mast for you and it appears the faulty mast has now been fixed. Coverage wise though its not looking good. There are only really Two masts to the south of your location and then there is quite a distance to the north, west and east of you.
It maybe the case that even though the masts are now both working congestion may still be a contributing factor due to the availability of the masts close to you.
I also wanted to mention the fair usage policy in case this is causing your slow speeds, I've included a link here to our fair usage policy for you.
If it is down to fair usage then why is it that it has only started to happen from the 2nd of September when the new 30 day pay and go big data started surely that would only happen if I exceed my limit in the 30 days and get reset for the next 30 days like I have just read in the link you posted. Up until this started on the 2nd I have have a fairly good speed but even though you say it's been fixed I have found its still no faster so there must still be a problem somewhere.
Is there any news of this issue that's effecting data speeds yet because mine is showing 3G connection but can't even load a web page now! Had to use my friends Vodafone SIM to even be able to write this 6 days I have been having trouble now think I should be compensated for all the inconvenience caused.