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richie1
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Slow internet

I can't use mobile data on my galaxy s5 even though I am in London.

I always try but a waste of time. The bus travel  app I have takes too long even. 

What's going on?

I thought it would be good.

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J0hn
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Message 2 of 6
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Re: Slow internet

Have you got any reception bars showing? Consider the Virgin wifi app to get free wifi as you move around the city. If the trouble is in a local area have you checked for network issues, use the EE site just google it. Lastly have you changed the network type to 4G or LTE as virgin only use a 3 G service ?

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richie1
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Re: Slow internet

I haven't changed anything. It's always been slow. I tried the Virgin app when I first got this fone and didn't work very well.
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richie1
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Re: Slow internet

Screenshot_2016-08-18-09-21-36.png

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Forum Team (Retired) BenD_H
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Re: Slow internet

Hi Richie1,

 

Welcome into the Community and thank you for posting.

 

Slowness is never the best and I would certainly like to help here. I have been able to test the area and I'm not seeing a great deal of issues. Can I ask whether you're seeing an increase of issues during certain places or time of day?

 

Many thanks and stay in touch.

Ben

 


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richie1
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Re: Slow internet

I went 4G at midnight and got 20.53 Mb speed so no more problems.

I tested youtube and the videos played instantly.

Really happy with this improvement.

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