I was with Virgin from the first day it started and had no complaints, then Sky Mobile offered me an amazing deal but I could not get any signal at all in my local area, so I cancelled the sky contract went back with Virgin on December 21 since then I have had three replacement Sim cards and I’ve had the same problem all the time they blamed Apple but I’m sure it’s nothing to do with the phone as so many different phone models of getting the same problem.
I have now decided to hand my phone back and cancel my contract as I am still in the 14 satisfaction guarantee period.
I thin the problem is wider than access to Siri over mobile data. Apple apps, like the App Store, Pages and Keynote are also not working. It seems that Apple is blocking access to my phone when using mobile data, but NOT wifi.
That seems a specific and solvable issue as I haven't had a problem with my previous four iphones.
As I say, I am leaving Virgin, but maybe that information will help find a solution for others.
I have this issue. Virgin Mobile are awful. Have had so many issues since moving to them...authentication messages from banks blocked, no connection to internet with full 4G signal (which means toggling mobile data on and off to reroute when using google maps) and now Siri not working on my iPhone or Apple Watch. Being trapped in a contract that I’m not able to get out of is not cool!
I have just moved from a 30 day rolling mobile contact to a 12 month contract. I have also done this for my wife’s phone. I have IPhone X my wife iPhone 5s. Everything worked fine on the previous sim on both phones.
Having received the new sim Siri does not work on 4G on either phone, extremely important for my work.
I have just looked at your online forums and you clearly new about this issue, why did you not inform me. Can you ask the team to make contact (Swansea please)
I need this resolved ASAP and I advise all potential customers to think twice before buying an apple phone via virgin.
I am well within my cooling off period and note customers have been waiting many weeks for resolution.
Update from me: Since emailing the Complaints department in Swansea on 12th January I have yet to hear back despite the promise or acknowledgement within 48hrs (as per their "Consumer Complaint Resolution Code of Practice" http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic... ). Nor have I had any phone calls that were promised to me on at least five occasions from the helpline. I have now also emailed their "Online Dispute Resolution complaints" at ODR@virginmedia.co.uk just to re-affirm my decision to close the the account and stop further payments from next week. I don't expect to hear back and I look forward to cancelling the DD next week and see how long it takes them to contact me after that :-) Maybe I've been fortunate in my life but never yet have I come across such incredibly shocking service and ignorance from a customer service team. Thank goodness I held off from my moving my broadband, landlines and TV package. It's expensive at nearly £200 per month but SKY and BT will keep me as a customer for the foreseeable.
I to have just changed from rolling sim to contract & after discovering that Siri didn’t work contacted customer service who didn’t say anything about a known problem but passed me over to Apple Care who after around an hour and three calls inc full reset told me there was no problem with my phone or software which was a complete waste of time. I’m now wondering if I should give the phone back as within the 14 days and go elsewhere for a contract.
IF virgin are reading this maybe they would like to comment or reassure it’s customers in some way....
So today was day 14 of my new 24 month contract, phoned Virgin CS who said the Siri issue wasn’t a Virgin issue it must be Apple. This is the fourth time I have called and the team are still blaming Apple even when I explained about Terri’s reply.
As I am within my 14 day cooling off period, send me the returns envelope, I’m out of here.