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Simply 8p - 50 free minutes

Hi, I've got a Simply 8p tariff SIM card which gives 50 minutes free to other Virgin mobiles each month.

When I call 789 to check my balance there is no mention of these.

When I check my account on-line they don't show in "Allowances" or anywhere else that I can see.

How do I know how many of these free minutes I've got left or when the refresh date is?

Regards, AlexKid :-)

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Superuser
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Message 2 of 12
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Re: Simply 8p - 50 free minutes

Well I have the same and it's 50 free texts per month. No free minutes.

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Superuser
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Message 3 of 12
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Re: Simply 8p - 50 free minutes

I don't get any free texts, they cost 8p each.

It's definitely free minutes, 50 of them to other VM numbers.

I can call a family member (also on Virgin) & it doesn't cost, I just never know how many I've got left.

8p2.JPG

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Re: Simply 8p - 50 free minutes

Can anyone from Virgin comment on this, is there a way to keep track of these minutes?

AlexKid :-)

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Re: Simply 8p - 50 free minutes

Anyone from Virgin care to reply?

AlexKid :-)

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Re: Simply 8p - 50 free minutes

Anyone.......
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Re: Simply 8p - 50 free minutes

Still waiting for anyone from Virgin to comment on this....

Is it possible to keep track of your 50 Virgin minutes (Simply 8p SIM) either by looking on line or using the App (no mention of them by calling 789)

If not, why not? You should be able to see your allowance & refresh date.

AlexKid :-)

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Re: Simply 8p - 50 free minutes

Anyone....

(Not even Mat_H's usual comment of "call 789 so we can sort this out for you - let me know how you get on ;-)
Not that that's an answer.

AlexKid
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Forum Team (Retired) Mat_H
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Re: Simply 8p - 50 free minutes

Hi Alexkid,

 

Please don't bump the threads as this will take longer for us to reply. We work on our posts in date order.

 

I'm going to chase this up on my side for you to see if there's anything that we can advise. If you're unable to see this online or by calling 789 with option 1, the only other alternative I can think of is calling us.

 

I'll check it out for you and will let you know asap Smiley Happy

 

Thanks,

 

Mat


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Re: Simply 8p - 50 free minutes

Thanks Mat for responding,

I would also appreciate it if you could please try to find our why payg bundles are no longer advertised on your site since Virgins "upgrade" .

The web bundle is at least hinted at in your terms & conditions page & having spoken to someone from the team, Web, Talk & Text bundles are indeed all still available (all be it at much less value than they once were).

This being the case surely the options should be there to see for anyone who may wish to purchase one.

(Or is it just my ineptitude at navigating your site, in which case please oblige me & provide a link).

Regards,

AlexKid :-)

 

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