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Pinindex
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Sim stopped working while abroad

I have been using my mobile in Mallorca for a couple of months and it's just stopped working, no signal. Tried putting the sim in another phone and tried cleaning the sim. Still nothing. Tried live chat but can't get any answers. Any ideas?

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Superuser
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Re: Sim stopped working while abroad

Hi Pinindex,

is this a pay as you go Virgin SIM?

when you say "using" have you been making chargeable outbound calls/texts?

Just checking because after 3~6 months if you were only using your phone to receive calls the SIM may have deactivated.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Pinindex
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Re: Sim stopped working while abroad

Thanks for your reply.

It's a contract sim only and I've been using it to txt and voice call.  Think I might need a new sim, but can't understand why it would just stop.  Not able to get a response from Virgin Media on the chat service and being abroad don't want to call on my Spanish mobile due to cost.

 

 

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Forum Team (Retired) Mat_H
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Re: Sim stopped working while abroad

Welcome to the forums Pinindex Smiley Happy

 

I'm really sorry to hear that you had some issues with your sim. If this is still un-responsive, please give us a call on 789 or 0345 6000 789 when you return home.

 

Thanks,

Mat


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Pinindex
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Re: Sim stopped working while abroad

Thanks Mat

However I won't be in the UK until August so a working mobile would be useful in the meantime.  I have constantly tried the chat option on the website and just get a busy message.  I can't call 789 as my mobile isn't working and the 0345 number is likely to be an expense I could do without.  I just need to know if my sim as stopped working because it is faulty or because it's been blocked?

Regards 

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Forum Team (Retired) Mat_H
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Re: Sim stopped working while abroad

Thanks for coming back to me Pinindex Smiley Happy

 

If you need to call us from abroad, the best number to call us on is +447953967967.

 

We wouldn't usally block numbers out of the blue, but I've sent a PM your way just to double check.


Thanks,

Mat


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