I have been using my mobile in Mallorca for a couple of months and it's just stopped working, no signal. Tried putting the sim in another phone and tried cleaning the sim. Still nothing. Tried live chat but can't get any answers. Any ideas?
It's a contract sim only and I've been using it to txt and voice call. Think I might need a new sim, but can't understand why it would just stop. Not able to get a response from Virgin Media on the chat service and being abroad don't want to call on my Spanish mobile due to cost.
However I won't be in the UK until August so a working mobile would be useful in the meantime. I have constantly tried the chat option on the website and just get a busy message. I can't call 789 as my mobile isn't working and the 0345 number is likely to be an expense I could do without. I just need to know if my sim as stopped working because it is faulty or because it's been blocked?