I am trying to move to a new sim card but my phone bought in virgin shop says slot is permanently locked No idea why i have got unlock number but no where to put it in I have rung virgin several times rung alcatel and rung my new sim Company
I think your phone will be locked to the provider of the first sim card you used eg VM. Most people in this situation have to contact EE to unlock a phone that is locked to VM. It costs £8-9. Once done, you can put in a fresh sim card from whatever provider you use. I dont understand why VM wont do this but they dont.