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Craigcraig1385
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Sim only upgrade

Had a sim only for 6 months payments never missed was told I could upgrade to a handset my credit level raised to a c2 went to upgrade was told too many credit checks done by yourself so have to wait another 30 days does this sound right as I'm confused
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Forum Team (Retired) BenD_H
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Re: Sim only upgrade

Hi Craigcraig1385,

 

It's great to see another face amongst the rest and thank you for coming in.

 

I have had a little look into the credit check side of the sles and we limit the searches to 3 times on the account per 30 days, this is to actually protect you from oversearching and having a real; impact on your score.

 

I would like to ask if you are doing this online or whilst on the phone to us?

 

Speak to you soon Smiley Happy

Ben


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Craigcraig1385
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Re: Sim only upgrade

Hi thanks for reply I did it over the phone as they said I could upgrade and had been moved to a level c2 but had to wait a day for it to go on sales system waited that day and then they said yeah everything OK we can upgrade you then said u have to wait 30 days as too many credit checks confusing
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Forum Team (Retired) BenD_H
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Re: Sim only upgrade

Hi Craigcraig1385 Smiley Happy

 

OK I can see what's happenned here and it's nothing to worry about, there may have been a few checks done, (none that will affect you), but checks that if continued would have. I know that this may be a little frustrating but this is to protect you from unnecessary checks on your file.

 

Will you please come back in 30 days, well.. 28 days really? Smiley Wink

 

Keep in touch.

Ben


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