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fionac
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Sim not working and needing a PAC number

My daughters phone and sim in an accident and not working. I have a new phone for her and she is wanting to leave virgin as she is going travelling and needs a cheap deal which will cover data abroad. How can she request and receive a PAC when her virgin mobile is not working?-She's abroad just now and only back for 2 days before leaving again. Will virgin email her it?

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enlli
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Message 2 of 6
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Re: Sim not working and needing a PAC number

They should give here the code over the phone. 

They did for me when I moved 2 handsets

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fionac
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Message 3 of 6
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Re: Sim not working and needing a PAC number

Thanks Enlli 

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Forum Team
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Message 4 of 6
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Re: Sim not working and needing a PAC number

Hi fionac

 

Welcome to the Community, as enli has mentioned you can request a PAC code by giving one of our team a call on 789 from the Virgin handset or 0345 6000 789 from any other line.

 

If you experience any trouble in doing that, let us know and we'll see what we can do from our end to take a look.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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fionac
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Message 5 of 6
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Re: Sim not working and needing a PAC number

Thanks. As it happens she decided to head off abroad with a completely new phone number. Thanks for trying to help though

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Message 6 of 6
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Re: Sim not working and needing a PAC number

Thanks for taking the time to let me know fionac

 

We're here if you need any assistance moving forward.

Craig


New around here? To find out more about the Community check out our Getting Started guide


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