Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your new SIM card. Has this been resolved for you yet?
If you are still experiencing a problem with the new SIM card, I would like to look into this, but will need to take more information from you first. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help