Hi, my order status online says my sim was going to be delivered between 9am and 7pm today (Monday 19th Sept 2016). The order says it has been delivered successfully and it hasn't arrived and I am being charged for a Sim that I cannot access. I have an order reference number if that would help.
Welcome to the Community and thanks for posting on the Forum. I'm sorry to hear that your SIM card order wasn't delivered on Monday, the 19th. Have you received the order yet?
Please let me know. If you haven't received the order yet, I can check this for you, but will need to verify your details first. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help