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db-
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Sim Cards

Hello,

Posting on behalf of my mother who has just received 4x sim cards in the post.

These were not requested so would like to know why these have arrived and what the procedure is for getting these returned and cancelled?

Have tried calling and speaking to the 'mobile team' who told me to go online and do a 'live chat' instead, but after speaking to a guy this morning on live chat, he has now told me to call the 'mobile team' again???

Any advice appreciated

Thanks

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J0hn
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Re: Sim Cards

Are they payg or sim only contract sims?

If they are sim only than the cost of returning them is more than the value, just destroy them.

However if they are contract - linked to the bank account call 789 and get them cancelled.

Ok you edited as I was posting Smiley Happy sadly you need to call in if they are linked to the bank account, there is no other way of stopping them.

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