I totally sympathise. I'm looking at new networks today as have had enough of never knowing if my calls or texts will work, I understand that all networks have glitches but this has been going on too long now and when you call the helpline they claim the network is fine. Clearly the network isn't fine, I've got a new handset and a new sim and yet still calls and texts are hit and miss.
I've been a VM customer for years and never known it as bad as it is now. I do wonder whether they've become so popular that their bit on the EE network simply can't handle it anymore?
Yes my Virgin sim only deal is the best value out there so to go elsewhere will cost me more but a cheaper service is no good if it doesn't actually work!
I know exactly where you're coming from. I've got a new phone & SIM card yet I know if I phoned they would say its a fault my end not theirs. I'm even getting "not registered on the network" sporadically. I just received an email sent 8 and a half hours ago!!!
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
PM you Matt earlier today, went to Sutton for a few hours and had a good signal and no problems, returned home to worse than useless. There was me, thinking of getting rid of the landline and saving some money, I wouldn't risk it now!
Oh for the service to be down for just 8 hours - luxury! ;-)
Certainly for me the problems have gone on for a few months now but have finally reached a pinacle of uselessness, pretty much every day I have problems, oddly it doesnt seem to be affected by the location I'm in as much as by the time of day. Evenings are better than day times which is of course no use when I want to use my phone during the working day.
Only today I tried several times to make an outgoing call with no success. Texts I sent failed or if they did go through were received 3 or 4 times. I have called the helpline numerous times and each time they claim there is no issue with the network. Yes all networks have glitches but this is an ongoing one which Virgin persistently deny exists.