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Cwatson86
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Signal in Turkey

I came on holiday to turkey on the 13th and my phone has had no service ever since does any one know what I can do to get service?
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Superuser
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Re: Signal in Turkey

Hi Cwatson86,

 

Before you left to go abroad did you check that roaming was active on your account?

Have you tried doing a manual search for network since arriving?

 

Log into your Virgin Mobile account then click on  the "Plan and device" tab.

Go to "Manage my services" > "Roaming" needs to be ON & "International call barring" needs to be OFF.

If they are not already, make the change by moving the "switch" in your account.
(Click the other side of the rectangle box).

 

If you have to make a change to the settings, allow time for your account to update then reboot your phone.

Virgin advise that this may take upto 24 or longer from abroad. I would periodically turn the phone off/on to see if it finds and selects a network.

 

Here is a useful help page from Virgin: Taking your mobile abroad

 

AlexKid :-)

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J0hn
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Re: Signal in Turkey

Also when check the phone setting that roaming is active, not national roaming, then when the web says its active reboot the phone, switch off then on.

This forces the phone to search for a net work .

I'd it still fails then in settings manually search for networks, choos the top one, if it fails try again with the next network on the lzisty
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