I'm trying to set up voicemail for the first time. It wasn't activated when I first had the phone last year. When I ring 222 it asks for my pin number which I don't have. So where do I go from here?
call customer services (free) on 789 and ask them to reset your voicemail.
Then run through the "set up" procedure described in this link: How do I set up voicemail?
(Virgin have recently updated/changed their voicemail, the "change mailbox features" may be a different option now).
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Thanks so much Alex I'll give that a try.