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Parsloes
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Message 1 of 8
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Service disabled?

I have been using my mobile all day, but now (18.45h) the screen says 'service disabled' & I cannot use it.

What is this all about?  I have never had this before.

Thanks.

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Parsloes
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Message 2 of 8
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Re: Service disabled?

A friend just rang my number & it goes straight to voicemail.
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Parsloes
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Message 3 of 8
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Re: Service disabled?

I have logged into 'my account' on your website & it says nothing about the service being disabled.

I went to the 'let's fix your phone' section & entered my IMEI number & confirmed it, but absolutely nothing is happening.

 

It's been 16  hours now that I'm unable to use my phone - I need to know why it's disabled & how this can be fixed please.

 

Smiley Mad

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Parsloes
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Message 4 of 8
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Re: Service disabled?

I have now spoken to a helpful young man by phone, and he has given me the way to fix this, happily,  Now working.

However, I'm a bit outraged that no-one here attempted to help me with this.  Woman Mad

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Smurf1
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Message 5 of 8
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Re: Service disabled?

Perhaps you would care to share the info given to you to resolve your issue ?

That way if anyone else has the same problem they could try the same to see if it works for them.

Thanks.

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Forum Team (Retired) Mat_H
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Message 6 of 8
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Re: Service disabled?

Hi Parsloes,

 

I'm really glad this is all sorted for you now Smiley Happy

 

I'm sorry we weren't in touch on our side to fix this. We work through the posts on the forum as quick as we can.

 

Let me know if you need anything at all.

 

Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


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Parsloes
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Message 7 of 8
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Re: Service disabled?

This same problem has just happened to me again.  I forgot how it was sorted last time so had to call 150 again!

Suggestion was:  take battery out & re-insert.  I had to do this twice, but it eventually fixed the 'service disabled' problem.

However it's still a mystery why this happens in the first place.  Smiley Frustrated

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Forum Team (Retired) Mat_H
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Message 8 of 8
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Re: Service disabled?

That's rather odd parsloes!

 

Keep an eye on it and let me know if this happens again.

 

I'm here if you need me Smiley Happy


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


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