Menu
Reply
  • 1
  • 0
  • 0
ELannister
Joining in
48 Views
Message 1 of 2
Flag for a moderator

Service Reconnection

My partner’s phone has been completely disconnected because of missed payment due to the fact his bill is £93 and we can’t afford that in a lump sum. If I pay his bill off will the services get reconnected or will we have to start a whole new contract for him?
0 Kudos
Reply
  • 7.68K
  • 242
  • 540
Forum Team
Forum Team
17 Views
Message 2 of 2
Flag for a moderator

Re: Service Reconnection

Hi ELannister,

Thanks for your post on the Community and welcome. If you pay the balance of the outstanding bill, your partner's services will be re-activated on the same tariff/contract. If he would like to check with us to see if we can offer him a better deal that will lower his monthly costs, please have him check out his options via the online account here: Virgin Mobile Online Account, or  give us a call on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone).

 

 

Kind Regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply