Menu
Reply
  • 2
  • 0
  • 0
Annielou
Joining in
294 Views
Message 1 of 5
Flag for a moderator

Scam

I have been charged £18 for Premium texts from oxygen8 which I have not entered nor asked for. I have been in touch with Virgin who passed the 'buck' 3 phone calls and email to cancel whatever and no one seems interested only others people that have been 'scammed' so I have now Cancelled my Direct Debit from my bank to see if this brings results ???? Any one with more ideas as I have given up.

0 Kudos
Reply

Helpful Answers
  • 8.63K
  • 584
  • 1.71K
Superuser
Superuser
507 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Scam

Cancelling a direct debit will simply give you a bad credit rating and possibly bring the debt collectors round, you are far far better off getting issues sorted even if it means escalating it again and again 






0 Kudos
Reply
  • 3.81K
  • 894
  • 1.7K
Superuser
Superuser
494 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: Scam

Hi Annielou,

 

as dannylau says, cancelling your direct debit is likely to only add to your woes.

 

Premium texts are a subscription based service, providing some sort of content such as news, games, competitions etc.

You will at some point have needed to sign up (perhaps you did so accidentally, e.g. not ticking a box or something).

Texting back "STOP" or  “STOP ALL” should end the service.

 

Try entering the number into EE's Third Party Services Checker to see if that gives you contact information for the company and contact them directly.

 Or this site PhonepayPlus. They are the UK regulator for premium rate services

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


All Replies
  • 8.63K
  • 584
  • 1.71K
Superuser
Superuser
508 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Scam

Cancelling a direct debit will simply give you a bad credit rating and possibly bring the debt collectors round, you are far far better off getting issues sorted even if it means escalating it again and again 






0 Kudos
Reply
  • 3.81K
  • 894
  • 1.7K
Superuser
Superuser
495 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: Scam

Hi Annielou,

 

as dannylau says, cancelling your direct debit is likely to only add to your woes.

 

Premium texts are a subscription based service, providing some sort of content such as news, games, competitions etc.

You will at some point have needed to sign up (perhaps you did so accidentally, e.g. not ticking a box or something).

Texting back "STOP" or  “STOP ALL” should end the service.

 

Try entering the number into EE's Third Party Services Checker to see if that gives you contact information for the company and contact them directly.

 Or this site PhonepayPlus. They are the UK regulator for premium rate services

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

  • 2
  • 0
  • 0
Annielou
Joining in
231 Views
Message 4 of 5
Flag for a moderator

Re: Scam

Many thanks for your reply and I had second thoughts this morning and rang Virgin to re-instate the D/D and they gave me a number to ring to put a stop to these scams. Which I have just done. I feel peeved to have been caught out but another lesson learnt ????

0 Kudos
Reply
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
171 Views
Message 5 of 5
Flag for a moderator

Re: Scam

Hi Annielou,

 

Thank you for your messages into the Community, it's good to see a new face, welcome in.

 

I can see that you've already made some progress in this and have been able gain some realy good advice here, (thank you guys). I know too well this can be frustrating when it comes to these scams. I'm glad that you've been able to get in touch and we've been able to help you. I would like to mention that if you do need any further information, please let me know.

 

I know that in instances where you can identify the copany responsible, you can try and claim back if this was not your own doing.

 

Good luck and please stay in touch.

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply