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Porcha30
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Samsung j5

I can't find my done outta all the Samsung's for internet support
J.glen
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J0hn
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Message 2 of 6
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Re: Samsung j5

Porcha, you message is hard to understand, can you please post again?

Are you have trouble setting up the internet on your phone?

Have you ran out of internet data allowance?

Do you want to setup data allowance on your account?

Or anything else Smiley Happy
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Porcha30
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Re: Samsung j5

Samsung j5 yes my internet is playing upI have data
J.glen
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Forum Team
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Re: Samsung j5

Hi Porcha30, 

 

I see you are having problems with your internet. Sorry to here about the issues you are experiencing let me see if we can sort this out for you.

 

If you are using a Samsung J5 I am going to assume that it is not one that we have provided so the chances are you need to input our Virgin settings into the handset in order to use your phone with Mobile Data. This will be under the option of Access Point Names (APN's). 

 

To do this follow these steps: 

 

1. Go to Settings.

2. Tap Mobile Networks.

3. Tap Access Point Names.

4. Tap + / More then +

5. Set the options to match the following: 

  • Name — Virgin Media Mobile Internet
  • APN — goto.virginmobile.uk
  • Proxy — Not Set
  • Port — Not Set
  • Username — user
  • Password — Not Set
  • Server — Not Set
  • MMSC — http://mms.virginmobile.co.uk:8002
  • MMS proxy — 193.30.166.2
  • MMS port — 8080
  • MCC — 234
  • MNC — 30
  • Authentication type — PAP
  • APN type — default,mms,supl
  • APN protocol — IPv4
  • APN roaming protocol — IPv4
  • Enable/disable APN — APN enabled
  • Bearer — Unspecified
  • Mobile virtual network operator type — None
  • Mobile virtual network operator value — Not set

 

6. Tap more at the top and Save / Tap three dots at the top then save

7. Once saved please make sure the APN named Virgin Media Mobile Internet is selected and has a dot next to it

8. Reboot your phone

 

If this does not help then feel free to reply and I can give you some more steps to go through.

 

Many Thanks 

Mike

 

 

 

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Porcha30
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Re: Samsung j5

These settings have already been installed
J.glen
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Re: Samsung j5

Hi Porcha30, 

 

I believe I located your Mobile account and can see Data usage on that number as recent as today. I will send you a private message just to make sure I am looking at the correct Mobile number and I will assist you from there. 

 

If it isn't something relating to your mobile data and maybe an issue with WiFi then it may be worth going through our handy diagnostics tool if you still have the problem.

 

Whilst the J5 will not be in the model list you should be able to use a similar model such as a J3 (2016) as it should have similar software. You can find that [Here] 

 

To find the private message take a look at the message envelope in the top right hand side of the page. 

 

Many Thanks 

Mike 

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