Hi. My Samsung S6 has started indicating that it overheating and has stopped charging. I've had it for about 6 months and not had any problems previously. Are there any quick fixes or do I need to send it back to Virgin as it's still under warranty?
[MOD EDIT: Subject heading changed to assist community]
I'm checking back with you about the issue you reported with your Virgin Mobile service, as I haven't received a response from you yet.
If you are still having problems with this and would like for me to look into this for you, please let me know.
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In response to query about booking in mobile for repairs - what an incredibly difficult & frustrating process. Eight phone calls to the Virgin centre, and it's still not sorted. Incredibly poor customer service.
Afraid not Ben. I called the support team again last Saturday and only constructive suggestion from them was to bring it to a Virgin Media shop which I did yesterday and was advised by them they couldn't touch it. I have not been in touch with your complaints team and am awaiting a call - though sadly they couldn't say when this might be! I'm very unhappy about (1) the support provided by the Virgin team who seem to know nothing about mobile phones, don't listen and pass on excuses that their IT or technical team is working on the error that prevents my mobile from being logged in for a repair (apparently it takes 4 days to get a response from either team which I find unbelievable) and (2) I've now been without an operational mobile for best part of a month but am still required to pay my Virgin bill this month. I just find the level of aftercare Virgin has provided unacceptable. All I want is to have my mobile logged in for a repair or replaced.
Thank you for your prompt reply, I'm sorry that there's not been the result you were looking for. When you ventured to the nearest stor, did they mention the reason why they were unable to book the repair for you?
I have been in touch with the mobile team and they have informed me that you can certainly call in, however I'd like to help. If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope