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WH1
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Samsung S5 Neo - Microphone Fault

Hello,

Got the phone on Saturday, every call sounds fine on my end, but on the receiving end is said to be extremely garbled by everyone I've called.

It makes no difference on speaker-phone.

Any ideas folks?

 

Cheers.

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WH1
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Re: Samsung S5 Neo - Microphone Fault

I've also disabled OK Google as other forums have said this may be the issue of the fault, but this has not remedied it unfortunately.

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Forum Team (Retired) Mat_H
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Re: Samsung S5 Neo - Microphone Fault

Hi WH1,


Welcome to the forums Smiley Happy

 

Sorry to hear you've had some issues with the phone. I believe this to be a device issue. We may need to bring this in for repair. You can book this in by logging in to your online account here and accessing the repair option in Plans and Devices > Device Repair.

 

You can also call us on 789 or 0345 6000 789 and we'll look into this for you as soon as possible. Let me know how you get on.


Thanks,

Mat


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