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helentiller
Settling in
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Samsung S4 problem

Hi, my S4 recently asked me to do the upgrade to the newest Android, I did this and ever since my phone either won't turn on, or won't stay on unless it's attached to a charger.  As you can imagine this renders it somewhat useless.

 

I can't call Virgin because my mobile isn't working and I don't have another line I can call from.

 

My contract is up for renewal in December and considering if I have to return this phone to fix it, this would be the fourth time, I'd really rather just upgrade my handset.

 

How early can I do this?  Would they take into consideration all the hassle I've had previously?

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Superuser
Superuser
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Message 2 of 7
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Re: Samsung S4 problem

Have you done a factory reset of the phone since the firmware upgrade? When my S4 got the upgrade I did have some problems with it until I did a full reset (after backing up my personal data).

 

Whether sending it in would do anything more than the repair team doing the same full rest of the phone or not I don't know. Any root problems with Samsung's firmware for the S4 isn't something that would be fixed until Samsung release and updated version of the firmware.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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helentiller
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Message 3 of 7
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Re: Samsung S4 problem

Hi, I can't seem to do that when the handset won't turn on at all or respond in any way

 

It's also now not respondng to being plugged in on the charger

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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Message 4 of 7
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Re: Samsung S4 problem

Hi helentiller,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having problems with your S4. It sounds like the phone will need to come in for repair.

 

You can either do this by calling us on 789 or 0345 6000 789 or by logging into your online account here and going throughPlan and Device > Phone repairs.

 

Let me know how you get on. We're happy to get this fixed for you Smiley Happy

 

Mat


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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Message 5 of 7
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Re: Samsung S4 problem

Hi HelenTiller,

 

How's everything looking with your phone?

 

Let me know if you need anything at all.

 

Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


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Nath316
Dialled in
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Message 6 of 7
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Re: Samsung S4 problem

try resetting from bootup although this will also clear your data so up to you



Turn off the device. (already off anyway but.....)
Press and hold the following three buttons at the same time:
Volume Up key
Home key
Power key
When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select. The phone will automatically restart after the cache is wiped.

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jaztim
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Message 7 of 7
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Re: Samsung S4 problem

Wiping cache partition will clear cache from all apps and os
Wiping the data will reset the phone to factory settings.

None of this will help if phone won't start / stay on.
Get it in for exchange/repair.
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