Hi, my S4 recently asked me to do the upgrade to the newest Android, I did this and ever since my phone either won't turn on, or won't stay on unless it's attached to a charger. As you can imagine this renders it somewhat useless.
I can't call Virgin because my mobile isn't working and I don't have another line I can call from.
My contract is up for renewal in December and considering if I have to return this phone to fix it, this would be the fourth time, I'd really rather just upgrade my handset.
How early can I do this? Would they take into consideration all the hassle I've had previously?
Have you done a factory reset of the phone since the firmware upgrade? When my S4 got the upgrade I did have some problems with it until I did a full reset (after backing up my personal data).
Whether sending it in would do anything more than the repair team doing the same full rest of the phone or not I don't know. Any root problems with Samsung's firmware for the S4 isn't something that would be fixed until Samsung release and updated version of the firmware.
********************************** I work for Virgin Media - but all opinions posted here are my own
try resetting from bootup although this will also clear your data so up to you
Turn off the device. (already off anyway but.....) Press and hold the following three buttons at the same time: Volume Up key Home key Power key When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key. When the Android System Recovery screen appears, release the Volume Up and Home keys. Press the Volume Down key to highlight ‘wipe cache partition.’ Press the Power key to select. The phone will automatically restart after the cache is wiped.