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bookkeeper
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Samsung Phone Return

You have sent me a pack in order to return my new Samsung phone. I have not got a new phone.

I have already got a Motorola phone which is now on sim card only.

What's going on Virgin?

 

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Nath316
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Message 6 of 9
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Re: Samsung Phone Return

Yes it may be free BUT what I am saying is that why should he call VM when it is their error!
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Forum Team (Retired) Mat_H
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Message 2 of 9
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Re: Samsung Phone Return

Hi Bookkeeper,

 

Thanks for posting Smiley Happy


I'm sorry for any confusion caused on our part. So we can get to the bottom of this for you, please give us a call on 789 or 0345 6000 789 and we'll get on the case.

 

Let me know how you get on.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


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Nath316
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Re: Samsung Phone Return

Erm why should he have to phone Virgin to resolve this.

 

If he cannot call on a freephone number then it will cost him money.

 

This is a VM mistake so Vm should call etc

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Superuser
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Re: Samsung Phone Return


Nath316 wrote:

Erm why should he have to phone Virgin to resolve this.

 

If he cannot call on a freephone number then it will cost him money.

 

This is a VM mistake so Vm should call etc


Calling 789 on your Virgin mobile is free, just as 150 is free for cable customer services from a Virgin home phone or mobile

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I work for Virgin Media - but all opinions posted here are my own
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Solitaire1
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Message 5 of 9
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Re: Samsung Phone Return

Just ignore, don't waste your energy in calling Virgin. Keep the pack in case you ever need it.
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Nath316
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Message 6 of 9
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Re: Samsung Phone Return

Yes it may be free BUT what I am saying is that why should he call VM when it is their error!
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bookkeeper
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Message 7 of 9
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Re: Samsung Phone Return

Exactly---Thanks for your suport
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bookkeeper
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Message 8 of 9
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Re: Samsung Phone Return

Yes I will keep the pack. The phone they are referring to did go out to someone who used my name in London. However no one bothered to check the details before they sent it out.
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Superuser
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Re: Samsung Phone Return

Normally I would go with the "yeah not your problem" line previous posters have...

 

However if "someone in London"  used your name, got a phone, and you are in a position to KNOW that's the case... and now have put it in the public domain...

 

You've pretty much put yourself in the firing line for debt enforcement. Its in YOUR interest (if you give a damn about your credit score) to tell VM exactly what is going on....

 

Personally I don't "give a damn"  about my credit score so Id ride it out, but you should be aware of the implications.

 

Just sayin...

 

 

 

 

 

 

 


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